Client Service I Representative

About the Role

This is a customer-facing role responsible for prompt delivery of various on-site work assignments, providing customer service, and ultimately, customer satisfaction.

Key Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages, and verbal communication.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Reception/Office Services

• Performs general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into a computer.
• Responds to customer needs and requests, accepts deliveries, and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Copy/Print Production/Copy Center

• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates, and performs pre-delivery quality control checks.
• Receives, logs, delivers, and tracks all activity for reporting purposes.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at the customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
• Evaluates equipment issues and notifies the service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers, and tracks messenger items.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Requirements & Tech Stack

• Basic computer skills/technical knowledge.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work OT as needed.
• Ability to multitask and prioritize in order to meet deadlines.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be legally authorized to work in the United States.
• All applicants must reside in the United States at the time of hire.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Good customer service and communication skills.
• Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.