Crisis & Referral Specialist, Louisiana

About the Role

The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. This role enables associates to work virtually full-time, except for required in-person training sessions.

Key Responsibilities

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Work Schedule

• Work Schedule: 24 hours a day, 7 days a week, 365 days out of the year.
• This is a 24-hour call center, hiring for all shifts to include weekends and holidays.
• Training will be conducted Monday-Friday 9:00am-5:30pm CST.

Location

• Candidates must reside in the state of LOUISIANA to be considered.
• This role is virtual, with the exception of required in-person training sessions.
• Alternate locations may be considered if candidates reside within a commuting distance from an office.

Requirements & Tech Stack

• Minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• HS diploma or the equivalent is required.

Preferred Skills, Capabilities & Experiences

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call Center experience preferred.
• Crisis experience preferred.