Guest Service Representative
Coborn's, Inc.
Rice Lake, WIFresher1h agovia LinkedIn
About the Role
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.).
The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.).
Key Responsibilities
- Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
- Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits.
- Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
- Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
Requirements & Tech Stack
- Money Order Machines
- Western Union
- Dry Cleaning
- Postage
- Electronic Payment Machines
- Postal Machinery
- Lottery Equipment
Qualifications
- Ability to maintain a "Say Yes to the Guest" attitude.
- Experience with front-end functions including cashiering, bagging, and various transactional equipment.
- Capability to assist guests with returns, overrings, and overcharges.
- Skill in conducting cashier accuracy audits.
- Aptitude for low-level troubleshooting and reporting problem areas.
- Ability to provide backup services in various store areas.
- Willingness to provide backup to Guest Service Management.