Retail Team Member, NOHO
Levain Bakery
About Levain Bakery
Levain Bakery, founded in 1995 by Pam Weekes and Connie McDonald, started as a small bread shop in New York City. It evolved into a destination for its iconic 6-ounce chocolate chip walnut cookies. The bakery emphasizes baking fresh daily on-site and donating leftovers to charity. Levain now has bakeries nationwide and an e-commerce presence.
Vision: To give rise to lifelong memories
Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.
Levain Bakery's five core values:
- Welcome All: We are all in it together.
- Work Hard and Be Kind: We pull our weight, we do our best, and take care of each other.
- Lead with Heart: We operate with empathy and integrity.
- Rise Up: We take initiative to make things better.
- Savor It: We are present and find the fun!
The Role: Retail Team Member
Retail Team Members are essential in delivering warm, helpful, and accurate customer service, fostering customer loyalty, and maintaining a welcoming store environment. They also support daily operations and embody the Levain brand.
What We're Looking For
- People-forward attitude with exceptional customer service skills; proactive and empathetic.
- Strong communication & interpersonal skills; team-oriented with a positive attitude.
- High level of professionalism and care; adaptable, flexible, and patient.
- Reliable, responsible, and punctual.
- Ability to remain calm under pressure in a fast-paced environment; consistent, patient, and even-keeled.
- Strong attention to detail in customer interactions and product knowledge.
- Embody and promote Levain Bakery's values and standards.
Key Responsibilities
Team Collaboration
- Show care for co-workers and build meaningful connections.
- Work collaboratively with team members for smooth store operations.
- Facilitate open, clear, and timely communication.
- Stay informed about new products, procedures, and promotions.
Customer Service
- Greet customers with a warm and welcoming demeanor.
- Ensure consistent, accurate, high-quality service reflecting brand standards.
- Foster strong relationships with customers to enhance their sense of belonging.
- Resolve customer issues promptly and courteously with empathy.
Operations
- Adhere to established protocols and maintain quality standards for all baked goods.
- Adept knowledge of Toast POS system.
- Ensure accuracy and safe preparation of all in-store and third-party delivery orders.
- Maintain cleanliness in all store areas.
- Assist in restocking and organizing inventory.
Requirements & Tech Stack
- Previous retail or customer service experience is preferred.
- Open availability: ability to work mornings, nights, weekends, and holidays.
- Ability to lift/push up to 25+ pounds, including overhead.
- Ability to stand/walk for an 8-hour shift.
- Read and communicate in English, both verbally and in writing.
Compensation & Benefits
- $17-19.25/hour + tips
- Health, Vision, Dental Insurance
- Employer-funded Healthcare Reimbursement Account
- Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
- 14 Weeks Fully Paid Parental Leave
- One Week of Paid Time Off
- 401K with 3.5% Company Match