(USA) Member Specialist

Key Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging.
• Works as a team; builds strong and trusting relationships.
• Communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing and mentoring others.
• Recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits: medical, vision and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: company paid education benefit program (tuition, books, and fees paid by Walmart).

Compensation

• Hourly wage range: $17.00 to $25.00*.
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Qualifications

Minimum Qualifications

• None explicitly stated.

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.