Part-Time IT Support Specialist

AppleOne Employment Services

About the Role

Seeking a dependable, service-oriented IT professional for a direct hire opportunity in San Clemente, CA. This role involves hands-on desktop support, Microsoft 365 administration, and user assistance with daily technology issues. The position offers a chance to make a visible impact in a small, collaborative environment, contributing to IT improvements, new tools, automation, and technology projects. The team values reliability, discretion, strong documentation, and practical problem-solving.

Key Responsibilities

• Provide on-site technical support for computers, mobile devices, printers, software applications, connectivity issues, and general user technology needs.
• Administer Microsoft 365, including user accounts, email, Teams, SharePoint, OneDrive, licenses, multi-factor authentication, and access management.
• Manage employee onboarding and offboarding, including device setup, account permissions, equipment tracking, and recovery of company assets.
• Support Windows, macOS, and mobile devices while helping maintain updates, security standards, and user productivity.
• Troubleshoot basic network, Wi-Fi, VPN, and account access issues, escalating more complex items when needed.
• Maintain IT inventory, software licenses, user documentation, troubleshooting procedures, and assist with IT projects, new software, AI tools, automation, AV, or smart-building technology.

Requirements & Tech Stack

• Microsoft 365 administration
• Windows support
• macOS support
• Mobile device support
• Basic network troubleshooting
• Wi-Fi troubleshooting
• VPN troubleshooting
• Multi-factor authentication management
• Teams
• SharePoint
• OneDrive
• AI tools
• Automation
• AV technology
• Smart-building technology

Qualifications

• Experience with hands-on desktop support.
• Strong communication skills.
• Proactive approach.
• Reliability.
• Discretion.
• Strong documentation skills.
• Practical problem-solving abilities.

Compensation and Details

• Pay range: $24 to $27 per hour.
• Schedule: Part-time, approximately 20 hours per week.
• Employment type: Direct hire.
• Location: San Clemente, CA.