Starbucks Barista, FT

About the Role

Highgate is a leading real estate investment and hospitality management company. This role involves performing job duties and providing customer service as a Starbucks Barista.

Key Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager to create a warm and welcoming environment.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
• Delivers outstanding customer service by acting with a customer comes first attitude and connecting with the customer.
• Follows Starbucks as well as the property's operational policies and procedures, including cash handling, safety, and security.
• Maintains a clean and organized workspace.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Must be available to work some weekends.

Requirements & Tech Stack

• Baristas take orders and make coffee, tea, and other drinks to customer specifications.
• Baristas also operate cash registers and credit card machines.

Qualifications

Physical Requirements:

• Occasional pushing, pulling, lifting or carrying up to 40 pounds.
• Ability to stand during entire shift.
• Constant reaching, turning, and performing precision work.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance, uniform, and grooming.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.