Optical Associate, Non-Certified

About the Role

Sam's Club is seeking an Optical Associate, Non-Certified to join their team.

Key Responsibilities

• Maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
• Maintains the sales floor in the Optical area according to company policies by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing required documentation.
• Receives, audits, and maintains hearing aid inventory and processes sales and refunds through the POS system.
• Operates hardware (e.g., cash registers), processes member purchases, and assists with payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing orders, and identifying/verifying prescription information.
• Accurately measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification and troubleshooting non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• Completes patient appointments, performs pre-testing, and records results under the guidance of the contracted or associate optometrist.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services.
• Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
• Completes assigned virtual and hands-on trainings.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Registers with state board for apprenticeship or permit to work within 60 days, where applicable by state regulations.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support; and modeling and helping others adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.

Requirements & Tech Stack

• POS system
• HIPAA
• OD services

Qualifications

Minimum Qualifications:

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Meet the requirements to work as an Optical associate.
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.

Licensed/Registered States Only:

• Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Preferred Qualifications:

• Experience working in a health care or retail setting.