Front Desk Associate

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

About the Role

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

Key Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Requirements & Tech Stack

• Love working with people and will go above and beyond for each guest’s needs
• Work well with others and enjoy working and being part of a team
• Excellent oral, written, and interpersonal communication skills
• A problem solver and a solution finder who will do anything to ensure the best experience for our guests

Physical Requirements: Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements: Little to no travel outside the property and surrounding area.