Key Account Specialist (B2C Sales)

About the Role

Simplilearn is a leading digital skills training platform. The Student Advisor (Sales) role focuses on consultative selling and student guidance throughout the admission and enrollment journey. This is a full-time, on-site role.

Key Responsibilities

• Engage with leads via calls, emails, and messages.
• Understand learners’ goals.
• Recommend suitable programs.
• Clearly explain course features, pricing, and outcomes.
• Maintain accurate records in CRM systems.
• Follow up on inquiries.
• Meet enrollment and revenue targets.
• Collaborate with cross-functional teams to improve learner experience.
• Provide basic counseling on career paths, program selection, and learning formats.
• Ensure high-quality customer service.

Requirements & Tech Stack

• Familiarity with CRM tools.
• Comfort with US shifts (night shifts).
• Ability to work in a fast-paced environment.

Qualifications

• Strong interpersonal skills and customer service skills.
• Student counseling skills and education-related understanding.
• Clear and confident communication skills, including spoken and written English.
• Basic sales, negotiation, and objection-handling abilities.
• Track record of meeting targets in inside sales or similar roles.
• Bachelor’s degree in any discipline.