Founder’s Office Associate

About Us

We are transforming customer engagement for D2C brands on Shopify. Our all-in-one, no-code platform helps brands improve retention, increase AOV and LTV, and simplify operations, replacing multiple apps with a single solution. Built in India, trusted by 200+ brands, and designed to scale globally.

The Role

This is a direct role working with the founders and growth teams of the D2C brands we serve. As an Account Manager, you will own relationships with merchants, understand their business deeply, and act as their strategist. You will help them achieve results from our platform: better retention, higher order values, and smarter engagement flows.

Key Responsibilities

• Own your merchants: Be the go-to person for a portfolio of D2C brands, understanding their goals, catalog, customers, and challenges.
• Consult and strategize: Study each brand's performance and recommend strategies such as loyalty programs, product bundles, cart optimizations, and engagement campaigns. Assist in implementing these strategies on our platform.
• Drive results: Track adoption, repeat purchase rate, AOV, and retention to ensure merchant success and growth.
• Retain and expand: Identify merchants losing interest and intervene to prevent churn. Discover opportunities to increase their platform utilization.
• Be the voice of the customer: Translate merchant feedback on product features and frustrations into structured input for our product and roadmap, shared directly with founders.

Qualifications

• A recent graduate with 0–2 years of experience, who is smart, curious, and results-oriented.
• Understanding of the D2C / e-commerce space, including familiarity with brands, Shopify, and online brand growth.
• Comfortable with technology; ability to learn new tools quickly and work with dashboards, data, and SaaS platforms.
• Strong communicator, both written and spoken, capable of conversing with founders.
• Data-driven and structured approach to turning information into insights and actions.
• Comfortable with ambiguity, ownership, and a fast-paced environment.

Bonus:

• Exposure to D2C brands, the Shopify ecosystem, marketing, consulting, or startups.

Why This Role Matters

• Work directly with founders, gaining insights into customer success, strategy, product, and growth.
• This role offers significant ownership and impact, with opportunities to evolve into roles like Key Account Manager.
• Gain front-row experience in building a fast-growing SaaS company.