Customer Support Representative
SHARDA CONSULTANCY SERVICES
Gurugram, Haryana, India0–5 yrs1h agovia LinkedIn
About the Role
Hiring for a Customer Support Representative for an E-commerce process.
Key Responsibilities
- Handle customer queries through Voice/Chat as per process requirements.
- Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
- Resolve customer complaints and provide accurate information.
- Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
- Escalate complex issues to the concerned team whenever required.
Requirements & Tech Stack
- 6 Days Working | 1 Rotational Week Off
- Salary Range: 22000-30000 CTC (Monthly)
- Night Travel Allowance will be paid separately
- Comfortable working in rotational shifts and from office.
- Immediate joiners preferred.
Qualifications
- 1 to 5 years of experience in Customer Support/BPO/E-commerce preferred.
- Excellent verbal and written communication skills.
- Versant score: 56.
- Basic computer and typing skills.