Costomer success associate

About the Role

Vivify India Finance Limited is a growing financial services organization focused on providing accessible and customer-centric financial solutions in India. The company aims to support individuals and businesses with responsible lending and innovative financial products. Vivify emphasizes transparent processes, ethical practices, and long-term relationships with its customers. Team members are encouraged to contribute to a culture of integrity, collaboration, and continuous improvement. The organization offers opportunities for professional development within a dynamic and evolving financial services environment.

This is a full-time, on-site Customer Success Associate role based in Hyderabad.

Key Responsibilities

• Interact with customers through calls, emails, and digital channels to address inquiries, resolve issues, and ensure a positive experience with Vivify India Finance Limited’s products and services.
• Guide customers through application and repayment processes.
• Explain product features and policies.
• Proactively identify customer needs and concerns.
• Maintain accurate records of customer interactions.
• Follow up on open cases.
• Collaborate with internal teams to improve service delivery.
• Contribute to customer satisfaction initiatives.
• Provide feedback on recurring issues.
• Support continuous enhancement of customer support procedures.

Requirements & Tech Stack

• CRM tools (desirable)
• MS Office (desirable)

Qualifications

• Strong Interpersonal Skills and a customer-focused mindset to build trust and rapport with diverse customers.
• Customer Satisfaction and Customer Support skills to handle queries, resolve issues, and maintain high service quality.
• Analytical Skills to understand customer data, identify patterns, and propose practical solutions.
• Clear and professional Communication skills, both verbal and written, to explain financial products and processes effectively.
• Relevant experience in customer service, financial services, or banking is beneficial.
• Ability to work in a fast-paced environment, manage multiple cases, and meet service targets is preferred.
• Basic knowledge of consumer finance products and regulatory guidelines in India is an advantage.
• Minimum of a bachelor’s degree in any discipline.