Sales Associate

About the Role

The Sales Associate role is a full-time hybrid position based in Lucknow, with some flexibility for work from home as needed.

Key Responsibilities

• Engage with customers in person and via phone or digital channels.
• Introduce products and services.
• Provide clear information to support purchasing decisions.
• Prospect new customers.
• Follow up on leads.
• Maintain customer records.
• Support sales campaigns and promotions.
• Handle inquiries.
• Resolve basic customer issues.
• Coordinate with internal teams to ensure timely delivery.
• Meet assigned sales targets.
• Prepare basic reports on sales activities.
• Contribute feedback to improve sales processes and customer satisfaction.

Qualifications

• Sales and customer-facing skills: ability to engage customers, understand needs, present offerings clearly, and build long-term relationships.
• Communication and interpersonal skills: strong spoken and written communication, active listening, and professional behavior in person and online.
• Organization and reporting skills: capability to manage leads, maintain accurate records, and prepare simple sales updates or reports.
• Basic digital and office skills: comfort using email, phone, spreadsheets, and CRM or sales tracking tools.
• Self-management and collaboration: ability to work independently in a hybrid environment, meet deadlines, and coordinate effectively with team members.
• Education and experience: prior experience in sales or customer service is preferred; a relevant diploma or degree (e.g., business, commerce, marketing) is beneficial.
• Additional strengths: goal-oriented mindset, problem-solving skills, willingness to learn product details, and flexibility to adapt to changing customer and business needs.