Logistics Technician

About the Role

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform key functions in delivering core infrastructure and foundational technologies for Microsoft's online services.

Key Responsibilities

• Perform cycle audits and data corrections.
• Execute incoming and outgoing deliveries.
• Coordinate security escorts for third-party vendors.
• Document inbound and outbound deliveries as instructed.
• Initiate warranty claims and process returns on failed equipment.
• Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices, following all Service Level Agreements (SLAs).
• Develop working knowledge of stock control and inventory management practices and procedures.
• Ensure accurate documentation of incoming and outgoing deliveries, as well as records.
• Become familiar with guidelines set by Microsoft contractual agreements with suppliers and maintain a strong customer focus.
• Reconcile and report inventory discrepancies.
• Ensure detailed physical inventory tracking and staging.
• Under supervision, perform data bearing device (DBD) destruction following all SLAs and Microsoft policies.
• Comply with all security and data management policies.
• Embody company culture and values.
• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations under the guidance of more experienced colleagues.

Requirements & Tech Stack

• Inventory management
• Asset management
• Warranty claims processing
• Return Merchandise Authorization (RMA)
• Data bearing device (DBD) destruction
• Stock control
• Security policies
• Data management policies
• Service Level Agreements (SLAs)
• Microsoft policies

Qualifications

Required Qualifications

• Graduate or Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field; OR equivalent experience.

Preferred Qualifications

• 1+ years’ experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation; OR equivalent experience.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements.

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.