Full Time Brand Ambassador

About the Role

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren.

Key Responsibilities

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (e.g., SPH, data capture).
• Utilizes key tools and resources to effectively drive performance.
• Contributes to achieving sales plans by collaborating with the team and upholding brand standards, policies, and procedures.
• Connects customers utilizing the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on all available programs, initiatives, resources, and offerings.
• Provides customer service in the fitting rooms, assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on the sales floor and in the back of house (BOH).
• Completes all opening and closing responsibilities as required.
• Supports operational activities such as floor sets and replenishment (ISOS).
• Participates in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balances tasks while prioritizing the RL experience, ensuring customer experience is always the priority.
• Provides necessary feedback to management on product, category opportunities, or needs.
• Maintains store visual standards using visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values, and upholds company policies.
• Collaborates with colleagues and contributes to a cohesive and inclusive team environment.

Requirements & Tech Stack

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to work around/with chemicals.
• Ability to lift/climb up to 30 lbs and climb moderately.
• Ability to operate the register.
• Ability to stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred.