International Non-Voice Process

Job Title: International Non-Voice Process - Customer Support

Company: Sutherland

About the Role

• Opportunity for candidates with good English communication skills to start or build a career in the international BPO.

Key Responsibilities

• Handle customer queries and resolve issues through chat support.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Experience in BPO, Customer Service, and International Non-Voice processes is welcome.

Qualifications

• Candidates with freshers to 1 year of experience can apply.

Benefits

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.
• Two rotational days off each week.
• Two-way cab transportation available within a 25 km radius during night shifts.
• Opportunities for professional development and career advancement.