Customer Support Executive
JoinOneInfo
Greater Hyderabad AreaFresher12h agovia LinkedIn
About the Role
We are seeking a Customer Support Executive who is a fresher or has a minimum of 1 year of experience. This role is responsible for being the bridge between customers and internal teams, ensuring efficient handling of customer queries and timely issue resolution.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer complaints and service-related issues promptly.
- Provide basic technical support and troubleshoot common issues.
- Coordinate with the technical and internal teams for complex issues.
- Follow up with customers until their issues are completely resolved.
- Maintain proper records of customer queries, complaints, and resolutions.
- Explain OneInfo.ai products and services to customers when required.
- Ensure timely communication and follow-ups with customers.
- Maintain positive and professional relationships with customers.
- Collect customer feedback and communicate relevant feedback to the internal team.
- Escalate unresolved or critical issues to the appropriate team or management.
Requirements & Tech Stack
- Fluent in Hindi, Telugu, and English – Mandatory.
- Basic technical knowledge and willingness to learn.
- Excellent verbal and written communication skills.
- Good problem-solving and customer-handling abilities.
- Patient, polite, and professional approach while dealing with customers.
- Ability to understand customer issues and provide clear solutions.
- Good follow-up and coordination skills.
- Freshers with the right communication and technical aptitude are welcome.
What We’re Looking For
- Customer-focused
- Technically curious
- Responsible
- Good communicator
- Enjoys helping people and solving problems