Guest Service Associate Housekeeping

About the Role

The Guest Service Associate Housekeeping is a full-time, on-site role based in Gurugram.

Key Responsibilities

• Maintaining guest rooms and public areas to brand standards.
• Cleaning, organizing, and restocking amenities.
• Responding to guest requests promptly.
• Supporting check-in and check-out needs related to housekeeping.
• Coordinating with the front office and maintenance teams to resolve issues.
• Following safety and hygiene protocols.
• Inspecting rooms for quality.
• Managing linen and supplies.
• Reporting any damages or concerns.

Requirements & Tech Stack

• Guest Services and Guest Service skills
• Customer Service abilities
• Familiarity with Reservations processes
• Communication skills (verbal and written)
• Relevant hotel or housekeeping experience
• Knowledge of cleaning procedures and safety standards
• Ability to work on shifts, weekends, and holidays
• Strong attention to detail
• Reliability
• Teamwork
• Guest-centric mindset

Hospitality diploma or certification is an added advantage.