Customer Service Rep(07048)

Customer Service Representative

Job Description

The following general description applies to all hourly store team members.

Key Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Additional Responsibilities (for driver or store management positions)

• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

Requirements & Tech Stack

• Communication
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Work Conditions
• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Exposure to fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Sensing
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Temperaments
• Ability to direct activities.
• Perform repetitive tasks.
• Work alone and with others.
• Work under stress.
• Meet strict quality control standards.
• Deal with people.
• Analyze and compile data.
• Make judgments and decisions.
• Physical Demands
• Standing: Most tasks are performed from a standing position.
• Walking: Generally in short distances for short durations.
• Sitting: For paperwork completion.
• Lifting: Up to 50 pounds.
• Carrying: Up to 3 pounds, 7 ounces; pizza sauce weighing 30 pounds; trays of pizza dough weighing approximately 12 pounds.
• Pushing: Up to 7.5 pounds to move trays on dollies.
• Climbing: Infrequently navigate stairs or climb a ladder.
• Stooping/Bending: Necessary at pizza assembly station, front counter, and when stocking ingredients.
• Crouching/Squatting: Performed occasionally.
• Reaching: Continuously, up, down, and forward.
• Hand Tasks: Eye-hand coordination is essential. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Manipulate a pizza peel, use rolling cutter, and pinch cardboard pizza boxes. Grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.
• Machines, Tools, Equipment, Work Aids
• May be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Requirements (for driver or store management positions)

• Skills
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
• Physical Demands
• Carrying: Pizzas, sides and beverages during delivery, while performing walking and climbing duties.
• Driving: Deliver pizzas within a designated delivery area.
• Walking: Between store and delivery vehicle, and from vehicle to customer's location.
• Climbing: Navigation of five or more flights of stairs may be required during product delivery.
• Work Conditions
• Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing.
• Sensing
• Far vision and night vision for driving.

Qualifications

• Valid driver's license with a safe driving record meeting company standards.
• Access to insured vehicle which can be used for delivery.

Compensation & Benefits

• This position pays $17.13 - $17.50 per hour, plus tips.
• Paid sick leave per WA State law.
• Qualifying full-time employees will be offered employer sponsored medical benefits.
• Employee Discounts.