Customer Support Specialist

About the Role

• Build customer relationships, provide solutions, and deliver legendary service.
• Join a family-owned company with exceptional training and tools for long-term career success.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Be a product and solutions expert.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus.

Qualifications

• Eager to learn.

Pay from $27 to $32 per hour with significant growth and earning potential.

Includes $2 Shift Differential.

Kenosha Branch: 12355 Uline Way, Kenosha, WI 53144.

All positions are on-site.

Pre-employment hair follicle drug screening required.