Customer Service Representative, Overnights
Uline
Gurnee, ILFresher1h agovia LinkedIn
About the Role
- As a Uline Overnight Customer Service Representative, you'll build customer relationships, provide solutions, and deliver legendary service.
- Join a family-owned company where exceptional training and tools set you up for long-term career success.
Position Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Requirements & Tech Stack
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus.
Benefits & Perks
- Pay from $29 to $34 per hour with significant growth and earning potential.
- Includes $4 Shift Differential.
- Full-Time Hours: 4-day or 5-day on-site schedules available, includes weekends.
- Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
- Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
- Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
- Complete health insurance coverage.
- 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
- Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
- All positions are on-site.