Customer Service Representative, Bilingual
Uline
Kenosha, WIFresher55m agovia LinkedIn
About the Role
As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love.
Position Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Requirements & Tech Stack
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bachelor's degree preferred.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. All positions are on-site.