IT Specialist (Entry Level)

About the Role

Chugach Government Solutions is seeking an Entry-Level IT Specialist with an Audio/Visual (A/V) support background to assist with the installation, operation, troubleshooting, and sustainment of IT and conference room technologies in support of Government and Department of Defense (DoD) customers.

Key Responsibilities

• Provide Tier I technical support for end users involving desktop systems, conference room technologies, and A/V equipment.
• Assist with setup, configuration, testing, and troubleshooting of:
• Microsoft Teams Rooms
• Rally Bars and conferencing systems
• Displays, projectors, and monitors
• Audio processors, microphones, and speakers
• Surface Hub and collaboration devices
• Support conference room break/fix activities and assist with restoring operational capability during outages.
• Perform basic IT troubleshooting involving:
• User accounts
• Peripheral devices
• Printers
• Network connectivity
• Workstations and laptops
• Assist senior engineers and technicians with A/V installations, cable management, equipment rack setup, and hardware deployments.
• Support installation and testing of network cabling including Cat6/Cat6A terminations and labeling standards.
• Maintain inventory asset accountability for IT and A/V equipment.
• Document technical issues, service requests, and resolutions using ticketing systems.
• Support preventive maintenance and operational checks on A/V systems and IT assets.
• Participate in customer meetings, site walk-throughs, and operational support activities.
• Follow Government security, cybersecurity, and facility access procedures.
• Maintain professional interaction with Government customers and internal team members.

Requirements & Tech Stack

• Strong troubleshooting and problem-solving skills.
• Ability to learn new technologies quickly.
• Basic understanding of enterprise IT environments.
• Ability to follow technical procedures and installation instructions.
• Comfortable working in office, conference room, and operational support environments.
• Strong organizational skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Primarily office and conference room environments.
• May require occasional after-hours support for system maintenance or operational events.
• Ability to lift and move IT/A/V equipment up to 40 pounds.
• Must be able to climb on a ladder to check IT equipment mounted in ceiling.

Qualifications

• High School Diploma or GED required.
• Associate degree in Information Technology, Computer Networking, Audio/Visual Technology, or related field preferred but not necessary.
• 1–2 years minimum of experience in IT support, help desk, or A/V support environments.
• Basic understanding of:
• Windows operating systems
• Computer hardware and peripherals
• IP networking fundamentals
• Conference room A/V technologies
• Familiarity with Microsoft Teams, Zoom, or other collaboration platforms preferred.
• Strong communication and customer service skills.
• Ability to work independently and within a team environment.
• Must be able to pass background and drug test.
• Experience supporting conference room systems or event support.
• Familiarity with Logitech Rally Bar, Crestron, Poly, or Cisco collaboration systems.
• Basic understanding of structured cabling standards and cable testing.
• Experience with ticketing systems.
• CompTIA A+, Network+, or similar entry-level certification preferred.
• Prior internship, vocational training, military experience, or technical school background in IT or A/V support is a plus.