Customer Service Executive

About the Role

Starvoke is hiring a Customer Service Executive to support a high-volume customer experience process for Zomato. This role offers an opportunity to build strong communication, problem-solving, and customer handling skills while working with voice and chat support channels in a structured service environment.

Key Responsibilities

• Handle customer interactions for the Zomato support process through voice and chat channels.
• Understand customer concerns, provide accurate information, and resolve issues within defined service guidelines.
• Record interaction details correctly and maintain professional, empathetic communication throughout each conversation.
• Escalate complex or unresolved cases to the appropriate team while following process and quality standards.
• Meet expected productivity, response time, resolution, attendance, and customer satisfaction targets.

Requirements

• Strong spoken and written communication skills in English and the ability to interact courteously with customers.
• Comfort with both voice-based and chat-based customer support work.
• Basic computer skills, good typing ability, active listening, and sound judgment are expected.
• The role is based in Gurgaon and follows a full-time, in-office work arrangement.