Data Center Technician 3

About the Role

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale.

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads.
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives.

Datacenter Services Operations–Network Configuration, Installation, and Augmentation

• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity.
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems.

Technical Support and Trouble Shooting

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs.
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed.

Safety and Compliance–Safety, Security, Compliance, and Documentation

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls.
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations.

Continuous Improvement

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet.
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity.

Collaboration, Vendor Relations, and Leadership

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching.
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration.

Core Responsibilities

• Planning & Execution: Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership: Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving: Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
• Continuous Learning: Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.
• Continuous Improvement: Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Qualifications

• Leads complex, data center hardware support services.
• Designs, governs, and signs off on advanced change activities and site augmentations.
• Serves as the highest operational escalation point for incidents.
• Leads cross-functional triage, root-cause analysis, and long-term corrective actions.
• Partners with engineering, capacity, networking, and security teams.
• Mentors and develops team mates.
• Influences policy and process changes.
• Oversees lifecycle management for servers and components.
• Sets standards for diagnosis, replacement, and performance validation.
• Coaches teams on advanced power distribution practices and complex hardware interventions.
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations.
• Defines acceptance criteria and sign-off gates for network changes.
• Owns the escalation queue and trend analysis.
• Directs complex investigations and establishes fix-forward plans.
• Shapes the ticket taxonomy, triage playbooks, and automation triggers.
• Governs adherence to SOPs/MOPs and site rules for all high-risk work.
• Ensures alignment with physical security procedures, local regulations, and audit requirements.
• Verifies functional testing of security controls.
• Ensures comprehensive documentation, audit trails, and change records.
• Prepares for and leads compliance reviews and remediations.
• Leads post-incident reviews and enterprise-level RCAs.
• Implements durable design/process changes.
• Mitigates availability risks, reduces single points of failure, and improves observability and alert fidelity.
• Builds capability through training and coaching.
• Models inclusive practices and cross-team collaboration.