Customer Delight Executive

About the Role

This is a full-time, on-site Customer Delight Executive role based in Ahmedabad. The role involves interacting with clients and families to provide clear information about cord blood banking services, processes, and benefits, ensuring a positive and reassuring experience.

Key Responsibilities

• Handle inquiries via telephone, email, and in-person meetings.
• Resolve service-related issues.
• Follow up to ensure high levels of customer satisfaction.
• Coordinate with internal teams (laboratory, operations, and hospital staff).
• Maintain accurate records of customer interactions.
• Support documentation and process compliance.
• Gather feedback and identify areas for service improvement.
• Contribute to initiatives that enhance the overall customer experience.

Qualifications

• Strong Customer Satisfaction and Customer Service skills.
• Proficiency in Customer Support and Communication, including clear verbal and written communication and active listening.
• Sound Analytical Skills.
• Ability to work on-site in Ahmedabad, manage multiple tasks, and collaborate effectively with cross-functional teams.
• Comfort with basic computer applications and CRM or customer management systems.
• Bachelor’s degree in any discipline.

Relevant experience in healthcare, hospital services, or related customer-facing roles is preferred.

A background in life sciences, healthcare, or business is an advantage.