Customer Relationship Management Executive

Key Responsibilities

• Manage customer interactions.
• Handle inbound and outbound calls to customers and educational institutions.
• Maintain customer relationships.
• Coordinate with internal teams.
• Handle customer queries and provide appropriate information and support.
• Follow up with leads, customers, schools, and educational institutions.
• Maintain accurate customer and lead data in the CRM system.
• Update call records, follow-ups, lead status, and customer interactions.
• Coordinate with the Sales Team and CRM Head for lead conversion and customer support.
• Understand customer requirements and escalate issues when necessary.
• Prepare daily calling and follow-up reports.
• Ensure timely follow-ups with existing and potential customers.
• Maintain professional communication.
• Build positive customer relationships.

Requirements & Tech Stack

• CRM system

Qualifications

• Strong communication skills.
• Follow-up-oriented approach.
• Ability to maintain accurate customer records.