L1 Hardware Technician

About the Role

The L1 Hardware Technician is a full-time, on-site role based in Defence Colony.

Key Responsibilities

• Install and configure computer hardware and peripherals, including desktops, laptops, and printers, according to company and client standards.
• Perform routine diagnostics.
• Identify basic hardware faults.
• Carry out hardware repairs or replacements.
• Respond to service requests.
• Provide first-level technical support.
• Document issues and resolutions.
• Escalate complex problems to senior team members.
• Assist in maintaining inventory of hardware components.
• Ensure proper cabling and connections.
• Support periodic device health checks to minimize downtime.

Requirements & Tech Stack

• Hardware Installation and configuration skills for desktops, laptops, and peripherals.
• Hardware Support and Troubleshooting abilities for common device and component issues.
• Printer Support experience, including setup, configuration, and basic repair.
• Technical Support skills for handling user queries, diagnosing issues, and providing clear guidance.
• Basic understanding of operating systems and common office applications.
• Strong attention to detail.
• Documentation skills.
• Ability to follow standard procedures.
• Ability to work on-site in Defence Colony.
• Ability to manage time across multiple service requests.

Qualifications

• Relevant technical certification or diploma in hardware, IT, or a related field is preferred.