IT Customer Service Associate
Accenture in India
Hyderabad, Telangana, India1–3 yrs3h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security.
About the Role
As an IT Customer Service Associate, you will be part of the Customer Support vertical. Your primary focus will be on resolving customer queries, handling escalations and complaints, and providing optimal resolutions. You will be responsible for closing faults and complaints within SLAs. This role is for individuals proficient in email and chat, with good typing skills.
Key Responsibilities
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support.
- Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Solving routine problems, largely through precedent and referral to general guidelines.
- Interacting primarily within your own team and direct supervisor.
- Receiving detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Making decisions that impact your own work.
- Acting as an individual contributor as part of a team with a predetermined, focused scope of work.
- This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Service Desk Non-Voice Support
- P1
Qualifications
- Any Graduation
- Experience: 1 to 3 years