Customer Service Associate I

About the Role

Join our team as a Customer Service Associate and deliver a great shopping experience for every customer.

Key Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the assigned cash register.
• Maintain the security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks.
• Stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment.
• Maintain professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, and taking out trash.
• Ensure all areas are neat and presentable.
• Other duties as assigned.

Requirements & Tech Stack

• Ability to follow instructions.
• Ability to interpret operational documents.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height.
• Meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Excellent customer service and relationship management skills are required.
• Strong organizational skills are required.
• Strong communication skills are required.
• Strong problem-solving skills are required.
• Strong decision-making skills are required.