Client Servicing Executive / Application Support
Fusionedge
Noida, Uttar Pradesh, India1h agovia LinkedIn
About the Role
A full-time, on-site role based in Noida. This is a non-technical role; Software Developers should not apply. The role involves partial travel to client sites for support and training.
Key Responsibilities
- Serve as the primary point of contact for clients.
- Manage day-to-day client queries.
- Provide timely support on FusionEdge’s applications and features.
- Onboard and train users.
- Handle support tickets.
- Troubleshoot functional issues.
- Coordinate with internal technical teams.
- Ensure high levels of customer satisfaction.
- Document client interactions.
- Gather client feedback.
- Support product demonstrations.
- Assist in configuration or minor changes to the platform as per client requirements.
- Help clients adopt FusionEdge effectively.
- Maintain strong client relationships.
- Contribute to smooth and efficient use of the software across client operations.
Qualifications
- Strong Client Services and Client Relations skills.
- Customer Service skills.
- Account Management capabilities.
- Presentation skills.
- Strong communication skills (verbal and written).
- Ability to explain technical or process-related concepts in clear, user-friendly language.
- Basic understanding of software applications, SaaS platforms, or facility/asset management workflows is preferred.
- Ability to work collaboratively with product, support, and engineering teams.
- Ability to manage multiple client accounts and priorities.