Sales Executive

About the Role

Lenskart.com is seeking a full-time, on-site Sales Executive for its Ludhiana location. This role is integral to a fast-growing, customer-centric organization that leverages innovation to deliver better vision and experiences.

Key Responsibilities

• Welcome customers and understand their vision and style needs.
• Recommend suitable eyewear products and services.
• Conduct product demonstrations.
• Assist with frame and lens selection.
• Process orders and payments.
• Ensure accurate customer records.
• Achieve sales targets.
• Maintain visual merchandising standards.
• Handle basic customer queries and after-sales concerns.
• Collaborate with store team members to improve overall customer satisfaction.
• Follow store operating procedures and uphold brand guidelines.
• Contribute to a clean, organized, and safe store environment.

Requirements & Tech Stack

• Customer service and interpersonal skills, including active listening, clear communication, and a friendly, professional approach.
• Sales and retail skills, such as consultative selling, upselling and cross-selling, handling objections, and working toward individual and store targets.
• Basic technology and operational skills, including comfort with point-of-sale systems, mobile and web applications, and accurate data entry.
• Problem-solving and organizational skills, including the ability to manage multiple customers, prioritize tasks, and maintain store displays.
• Ability to work flexible hours, including weekends and holidays.
• Ability to collaborate effectively within a diverse team environment.

Qualifications

• Relevant experience in retail, eyewear, or customer-facing roles is beneficial.
• Familiarity with optical products and eye care terminology is an added advantage.
• A high school diploma or equivalent is required.
• Further education in business, retail management, or a related field is preferred.