System Support Specialist

About the Role

We are looking for an Associate System Support Specialist to join our BI Solutions team. The ideal candidate is a reliable and service-oriented professional with strong communication skills, a basic technical foundation, and a strong sense of ownership. You will support business-critical BI solutions by monitoring applications, handling incidents, performing basic data analysis, and coordinating issue resolution. As part of a global support organization, you will participate in shift and weekend support rotations.

Key Responsibilities

• Monitor BI applications and support daily operations.
• Handle first-level incidents, service requests, and operational issues.
• Perform basic data validation, reconciliation, and issue investigation.
• Escalate complex issues to development or specialist teams.
• Support business users with application-related queries.
• Maintain support documentation and knowledge articles.
• Participate in shift-based and weekend support activities.

Requirements & Tech Stack

Required Skills & Experience

• Basic SQL knowledge.
• General understanding of IT systems and applications.
• Basic understanding of databases and data flows.
• Familiarity with incident and support processes.
• Proficiency in Microsoft Office tools.

Support Focus

• Interest in application support and operational activities.
• Ability to investigate and troubleshoot issues.
• Willingness to work in shifts and during weekends.
• Ability to prioritize tasks and work under pressure.

Soft Skills & Mindset

• Strong communication and English language skills.
• High level of trustworthiness and integrity.
• Strong sense of ownership and accountability.
• Customer-focused and service-oriented mindset.
• Ability to work independently and collaboratively within a global team.

Bonus / Nice-to-Have Skills

• Experience in application support or IT operations.
• Familiarity with Agile ways of working.
• Experience working in a global support environment.

What We Value

• Ownership and accountability.
• Strong communication and teamwork.
• Customer-focused mindset.
• Trustworthiness and reliability.
• Willingness to learn and grow.