Service Team Member

About the Role

As a Service Team Member at El Pollo Loco, you will bring the flavor to life by greeting guests, assembling orders, and helping prepare food. You are the spark behind serving unforgettable experiences and igniting your career.

Position Purpose

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, and handling payment/cash transactions accurately and professionally.

Key Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, which may include preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Requirements & Tech Stack

• Food Handler Certification: Obtain promptly upon hire, adhering to EPL policy and state regulations.

Qualifications

• Previous experience in customer service or food service is preferred but not required.