Customer Experience Intern, Year round

Customer Experience Intern

Green Bay, WI

About the Role

As a Customer Experience Intern, you will gain hands-on business experience by supporting processes that help Schreiber deliver an exceptional customer experience. You will work alongside teams across Customer Experience, Sales, and Supply Chain, building valuable skills in problem-solving, communication, order management, and customer support.

This is a paid internship with an hourly rate of $18.75. It offers a flexible hybrid work schedule located at the Home Office in Green Bay, Wisconsin. The schedule is 3 days onsite and the remainder remote.

Key Responsibilities

• Support the Customer Experience team by completing customer support and operational tasks.
• Investigate and resolve order exceptions, EDI issues, customer complaints, and consumer inquiries.
• Support key order management processes, including order changes, ERP updates, and automated order entry solutions.
• Collaborate with Customer Experience, Order Support, Sales, Quality, Transportation, and Distribution teams to solve problems and ensure timely issue resolution.
• Assist Customer Experience Analysts in supporting customers by providing information, documentation, and service support.
• Analyze data, identify trends, and support continuous improvement initiatives.
• Gain hands-on experience with order-to-cash processes, business systems, and special projects while participating in training and team meetings.

Requirements & Tech Stack

• Currently pursuing a Bachelor's degree in Business, Supply Chain, Communications, Finance, Operations Management, or a related field.
• Must have at least three semesters remaining before graduation.
• Available to work in a hybrid environment at Schreiber's Home Office in Green Bay, WI.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively.
• Demonstrates initiative, curiosity, and a willingness to learn.

What To Expect

• A flexible schedule that fits class commitments and availability.
• This is a year-round internship, approximately 20 hours per week during the school year and up to 40 hours per week during school breaks.
• A personalized training plan with regular check-ins.
• A dedicated mentor for guidance and support.
• After training, the opportunity to work a hybrid schedule.
• A company laptop will be provided.
• Reliable internet access is required for remote work.
• Flexibility during midterms and finals.
• Regular one-on-one meetings with your leader for ongoing coaching and support.
• Participation in team meetings and exposure to business operations.
• Job shadowing opportunities across the organization.

Internship Benefits

• Opportunity to complete real-world projects, participate in team meetings, and contribute ideas.
• Exposure to different areas of the business globally.
• Engaging internship program events and networking opportunities.
• Relocation assistance (for eligible internships).
• Rewards program for referring others.
• Eight free counseling sessions through the Employee Assistance Program.
• Company-provided retirement contributions through a 401(k) plan and Employee Stock Ownership Plan.
• Volunteer opportunities.
• Discounts on products.

For positions requiring any amount of travel: A valid driver's license, auto insurance (at least state minimum), acceptable driving record per Schreiber Foods discretion, and a vehicle that meets travel necessities are required.

Schreiber requires authorization to work in the country where the role is based. Sponsorship for work authorization will be determined at Schreiber's sole discretion and is not guaranteed for all roles.