Remote Customer Service Professional
TalentHop
United StatesFresher1h agovia LinkedIn
About the Role
The REMOTE CUSTOMER SERVICE PROFESSIONAL role is designed to deliver high-quality customer support through inbound and outbound calls. This position focuses on ensuring seamless customer interactions, accurate data entry, and maintaining satisfaction, thereby contributing to the efficient operation of multiple client programs. The role is essential for sustaining customer engagement and service excellence within the program.
Key Responsibilities
- Handle inbound and outbound calls to support customers of various clients
- Provide excellent customer service by addressing questions and concerns
- Accurately enter customer information into the database
- Follow up with customers as needed to ensure satisfaction
- Meet and exceed performance metrics to qualify for advancement opportunities
Requirements & Tech Stack
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills, including Microsoft Office proficiency
- Ability to work flexible hours, including evenings and weekends, with self-scheduling
- Technology requirements: Windows 11 desktop or laptop, minimum 16 GB RAM, no Chromebooks or Apple devices, dual monitors recommended, USB noise-canceling headset recommended
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills, including Microsoft Office proficiency
- Ability to work flexible hours, including evenings and weekends, with self-scheduling
Compensation
- Starting pay of $12–$15 per hour
Benefits & Perks
- Fully remote position
- Flexible self-scheduling
- Advancement opportunities based on performance
- Supportive team environment