Customer Success Specialist
Capability - The Answer for Training and Work Management
Knoxville, TNFresher58m agovia LinkedIn
About the Role
We are seeking a Customer Success Specialist to serve as the primary point of contact for our clients, managing their experience from initial setup through ongoing support. This role is designed as an entry point into a career at Capability, offering opportunities to gain deep knowledge of our platform and client operations.
Key Responsibilities
- Serve as the first point of contact for clients via phone, email, and chat, ensuring all issues are resolved.
- Onboard new clients, including platform setup, course access, and enrollments.
- Build strong client relationships to foster trust and retention.
- Conduct quality control reviews of courses and materials prior to delivery.
- Collaborate with production and marketing teams on projects and requests.
- Test new platform features and provide client feedback to influence product development.
- Maintain organized and up-to-date documentation and records.
Requirements & Tech Stack
- Patience
- Follow-through
- Communication skills (written and verbal)
- Detail-oriented
- Ability to learn and test new software
- Problem-solving ability
- Customer care orientation
- Curiosity and a drive for growth
- Experience in customer support, account management, or a similar role.
Qualifications
- Compensation: Starts at $21/hour, with guaranteed raises at 6 and 12 months, and quarterly performance bonuses of up to $400.
Note: This role is full-time and in-office, located in Knoxville, TN.