Junior Field Service Engineer

About the Role

As a Junior Field Service Engineer at Hexagon Manufacturing Intelligence, you will begin your career delivering technical service and support for Hexagon’s advanced industrial inspection systems. Following a comprehensive technical training program, you will install, maintain, calibrate, troubleshoot, and repair complex inspection equipment while providing exceptional customer service across a range of industrial environments. This entry-level position provides an opportunity to build a long-term engineering career within Hexagon’s global service organization.

Key Responsibilities

Field Service Delivery

• Complete a structured technical training program covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow health, safety, environmental, and quality (HSEQ) requirements.
• Ensure safe working practices and report safety concerns.
• Maintain company tools and assigned equipment.
• Support continuous improvement.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies and customer applications.
• Continuously improve technical and communication skills.

Requirements & Tech Stack

Location: (Toledo, OH or Detroit, MI)

Work Arrangement: Hybrid; 100% travel to customer locations

Qualifications

• U.S. citizenship is required due to customer clearance requirements.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively.
• Valid driver’s license and reliable personal transportation; candidates must have their own transportation.
• Ability to travel 100% to customer locations, including domestic and potentially overnight travel.
• Ability to reach the nearest airport within approximately one hour of commute.
• Valid passport or ability to obtain one, where required for business travel.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred Qualifications

• Bachelor’s degree in a relevant engineering discipline.
• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.