Junior Field Service Engineer

About the Role

As a Junior Field Service Engineer, you will begin your career delivering technical service and support for Hexagon’s advanced industrial inspection systems. This entry-level position provides an opportunity to build a long-term engineering career within Hexagon’s global service organization.

Key Responsibilities

Field Service Delivery

• Complete a structured technical training program covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow health, safety, environmental, and quality (HSEQ) requirements.
• Ensure safe working practices and report safety concerns.
• Maintain company tools and assigned equipment.
• Support continuous improvement.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies and customer applications.
• Continuously improve technical and communication skills.

Requirements & Tech Stack

Work Arrangement

• Hybrid; 100% travel to customer locations.
• This role requires 100% travel to customer sites and may involve extensive domestic and international travel, overnight stays, work at customer industrial facilities, lifting equipment within company safety requirements, working around industrial equipment, and schedule flexibility.

Qualifications

• U.S. citizenship is required due to customer clearance requirements.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively.
• Valid driver’s license and reliable personal transportation; candidates must have their own transportation.
• Ability to travel 100% to customer locations, including domestic and potentially overnight travel.
• Ability to reach the nearest airport within approximately one hour of commute.
• Valid passport or ability to obtain one, where required for business travel.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred Qualifications

• Bachelor’s degree in a relevant engineering discipline.
• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.