Customer Success Analyst
GreyLabs AI
Gurugram, Haryana, India4h agovia LinkedIn
About the Role
The Customer Success Analyst is a full-time, on-site role based in Gurugram. This role involves closely partnering with BFSI clients to ensure successful onboarding, adoption, and ongoing use of GreyLabs AI’s Voice AI and Voice Analytics solutions. The Customer Success Analyst will monitor product performance, analyze customer data and usage patterns, and translate insights into actionable recommendations that improve customer satisfaction and business outcomes.
Key Responsibilities
- Respond to customer inquiries.
- Coordinate with product and technical teams to resolve issues.
- Prepare reports and dashboards.
- Proactively identify opportunities for upsell and cross-sell.
- Maintain accurate documentation.
- Support training sessions.
- Contribute to continuous improvement of customer success processes.
Requirements & Tech Stack
- CRM tools
- Ticketing systems
- Basic data analysis or BI tools (e.g., Excel, Google Sheets, dashboards)
Qualifications
- Strong analytical skills with the ability to interpret data, create reports, and derive insights to drive customer outcomes.
- Customer satisfaction and customer service skills, with a focus on building long-term relationships and delivering value.
- Experience in customer support environments, including handling queries, troubleshooting issues, and managing escalations.
- Clear and professional communication skills, both written and verbal, suitable for working with enterprise clients.
- Relevant experience in customer success, account management, or business analytics, preferably in BFSI or SaaS/AI products.
- Ability to work collaboratively with cross-functional teams, manage multiple priorities, and operate in a fast-paced environment.
- Bachelor’s degree in Business, Engineering, Finance, Data Analytics, or a related field, or equivalent practical experience.