Early Morning Stock Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Greet all customers in a courteous and friendly manner.
• Treat fellow associates with respect.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Maintain safety as the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Ensure clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Assist customers with merchandise and answer questions politely and knowledgeably.
• Provide prompt and efficient responses to customers.
• Handle customer issues courteously and helpfully, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising items according to company best practices.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Maximize productivity by executing all Store best practices and minimizing steps in the workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.