Inbound Operations Team Leader

About the Role

This role focuses on operational efficiency within General Merchandise, ensuring product availability, accurate pricing, and proper signing on the sales floor. The team leads inbound, outbound, replenishment, and promotional signing processes. This includes owning pick, pack, and ship fulfillment and expertly unloading trailer deliveries to prepare merchandise for stocking.

Key Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on behaviors and execution.
• Understand sales goals and plans, and execute daily/weekly workload to deliver department and store sales goals and guest engagement.
• Lead and share expertise in operations, freshness, accuracy, and efficiency.
• Establish clear goals and expectations and hold team members accountable.
• Utilize workload planning tools to complete all scheduled workload, ensuring areas are guest-ready at store open.
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities.
• Assess all GM backroom, sales floor areas, and review reporting to identify gaps and develop a plan to resolve issues.
• Enable a consistent experience for guests by ensuring product availability.
• Assist in leading and following up on organizational and operational change.
• Build a team of GM Experts through selection, onboarding, and learning. Develop team members through ongoing training and direction.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes to enhance the instore security culture.
• Support merchandise protection strategies across the total store.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Address all store and offsite emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU), and Drive Up (DU) and maintain a compliance culture while executing those duties.

Requirements & Tech Stack

• High school degree or equivalent.
• Age 18 or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders as needed.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting, carrying, and moving merchandise up to 44 pounds throughout the duration of a shift without additional assistance. This task involves repetitive bending, twisting, reaching, and rotating motions.
• Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.
• Capable of working in and exposure to varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift.

Qualifications

• Guest service fundamentals and experience building a guest-first culture.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent.