Client Service Associate

Key Responsibilities

CLIENT SUPPORT

• Provide Service Coverage For a FA/PWA/team Including:
• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Executing money movement transactions at the request of the client and/or FA/PWA.
• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances.
• Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA.
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
• Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance).
• Assisting FAs/PWAs/teams in delivering against their business plan and client service model.
• Remaining current on all policies, procedures, and new platforms.
• Participating in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.

Administrative Support

• Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed).
• Managing the calendar, including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials).
• Maintaining travel itineraries, preparing expense reports, and managing the reimbursement process.
• Assisting with general in-office support functions such as copying, filing, and scanning documentation.
• Preparing and submitting expense reports for processing at the direction of the FA/PWA.

Requirements & Tech Stack

• Detail-oriented with superior organizational skills and ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint).
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptable and ability to multi-task.
• Goal-oriented, self-motivated, and results-driven.
• Must speak Mandarin.
• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).

Qualifications

• High School Diploma/Equivalency.
• College degree preferred.
• Industry experience is a plus.