Claims Auto Adjuster

About the Role

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy, handling claims of material damage, property damage, and/or liability lines of insurance. Responsibilities include liability investigation, coverage evaluation, and claims resolution and negotiation strategies for lower complexity claims. The role operates under moderate supervision within specific limits and authority, resolving claims with well-defined procedures.

Key Responsibilities

• Communicate and interact with insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process verbally or in writing, ensuring compliance with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages, differentiating between allegations and facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Requirements & Tech Stack

• Microsoft Office suite and general computer software knowledge.
• Organization and planning skills.
• Oral and written communication skills.
• Interpersonal skills.
• Demonstrated proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.

Qualifications

• Bachelors Degree or equivalent combination of education and experience.
• No prior claims experience required.
• Property and Casualty Insurance License, valid in selling state - Issued by State.
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days.