Claims Auto Adjuster

About the Role

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy. The role involves handling claims of material damage, property damage, and/or liability lines of insurance in compliance with all regulatory and statutory requirements. Under moderate supervision, you will work within specific limits and authority to resolve claims with well-defined procedures.

Key Responsibilities

• Communicate and interact with insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process verbally or in writing, complying with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages, differentiating between allegations and facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Requirements & Tech Stack

• Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills.
• Oral and written communication skills.
• Interpersonal skills.

Qualifications

• Bachelors or equivalent combination of education and experience.
• No prior claims experience.
• Property and Casualty Insurance License, valid in selling state - Issued by State.
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days.