Applications Engineer

About the Role

The Applications Engineer is the primary technical resource for DRS’s cooled infrared cameras. This role involves providing technical guidance, answers, and advice to customers and other DRS personnel. The engineer will be involved in the definition, development, production, and debug of infrared camera hardware and software. A detail-oriented, sales-driven individual with strong communication skills and an entrepreneurial mindset is sought.

Key Responsibilities

PRE SALES

• Pursue design opportunities and support customer design efforts.
• Answer RFQs and technical questions from customers.
• Technically qualify customer requests for quotation to ensure quotes meet customer application and operational needs.
• Identify product or service gaps and define ways to address them using partners and/or new developments.
• Ensure customer quotations are technically accurate, commercially verified, and offer the best overall solution.
• Maintain accurate and complete records in Customer Relations Management (CRM).

POST SALES

• Provide technical oversight and troubleshooting for internal and external customers.
• Advise on technical solutions and benefits.
• Act as the technical lead for customer-driven hardware and software solutions, either as the lead developer or working with a small engineering team.
• Interface with engineering teams regularly regarding technical sales and roadmap alignment.
• Maintain a complete, commonly accessible, technical documentation library.
• Maintain outstanding customer relations.
• Prepare and support technical seminars and customer presentations.
• Support the existing customer base with technology updates.
• Provide technical guidance, as requested, to other personnel at DRS.
• Communicate with manufacturing locations for queries regarding lead-time, specials, etc.
• Attend customer meetings as required, including customer site visits.
• Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.
• Maintain communications, either verbally or electronically, with customer stakeholders to offer support.
• Support RMA and FRB teams and processes, driving root cause and corrective action investigations.
• Other duties as assigned.

Requirements & Tech Stack

• BSEE or BSCS degree.
• Windows User Interface developer/programmer desired for BSCS, BSCE candidates.
• Semiconductor and PCB design/debug desired for BSEE candidates.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience developing applications with Visual Basic 6.0 or Visual Basic for Applications (VBA).
• Experience developing applications with C/C++.
• Experience with MATLAB or other numerical computing environments.
• Experience with automation of test and measurement devices such as oscilloscopes, multi-meters, power supplies, data acquisition devices, frame grabbers, etc.
• Experience with PCB tools such as Orcad.
• U.S. Citizenship required.
• Requires an active DOD security clearance or the ability to obtain one within a reasonable time after employment commencement.

Qualifications

• Entry level - looking for recent graduates.
• Strong communication and problem-solving skills.
• Organized, strong attention to detail, excellent follow-through.
• Demonstrated strong customer relations skills.
• Warm, friendly, and service-oriented philosophy.
• Excellent oral and written communication skills.
• Ability to multitask.