IT Application Analyst

About the Role

We are seeking a detail-oriented IT Application Analyst to support, maintain, and improve business applications and software systems. The successful candidate will work with IT teams, business users, and software developers to troubleshoot application issues, analyze system requirements, and ensure applications operate reliably and efficiently. This position is suitable for candidates with a background in information technology, application support, or systems analysis who are interested in developing their technical skills and contributing to business technology solutions.

Key Responsibilities

• Monitor and support business applications to ensure reliable operation.
• Troubleshoot application errors, system issues, and user-reported problems.
• Analyze application performance and identify opportunities for improvement.
• Gather and document business and technical requirements.
• Work with IT teams to investigate and resolve application incidents.
• Assist with application configuration, upgrades, testing, and deployment.
• Perform functional testing and validate application changes.
• Maintain application documentation, user guides, and technical procedures.
• Support integrations between business applications and other systems.
• Analyze data and system logs to identify recurring problems.
• Coordinate with software vendors and internal technical teams when necessary.
• Assist with user acceptance testing and release management.
• Monitor application access, permissions, and compliance with IT policies.
• Help develop solutions to improve application usability and efficiency.
• Track support requests and maintain accurate incident records.
• Communicate technical issues and solutions to non-technical users.
• Recommend process improvements to enhance application performance and reliability.

Requirements & Tech Stack

• Basic understanding of business applications and software systems.
• Familiarity with troubleshooting and incident resolution.
• Familiarity with Microsoft Excel and standard business productivity tools.
• Must be legally authorized to work in the United States.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• 0–2 years of experience in application support, IT operations, systems analysis, or a related area.
• Knowledge of databases and basic SQL is an advantage.
• Understanding of software testing and application development lifecycles.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Good written and verbal communication skills.
• Ability to collaborate with technical and non-technical teams.
• Ability to manage multiple tasks and prioritize issues effectively.

Preferred Qualifications:

• Experience with ERP, CRM, HRIS, or other enterprise applications.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Basic knowledge of APIs and application integrations.
• Familiarity with SQL queries and data validation.
• Understanding of ITIL principles and IT service management.
• Experience with application testing, troubleshooting, or technical documentation.
• Familiarity with cloud-based applications and SaaS platforms.