Medical Office Rep
CommonSpirit Health
Grass Valley, CAFresher1h agovia LinkedIn
About the Role
As a Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to patients, physicians, and other visitors. You will serve as the primary phone contact for incoming calls, effectively communicating and distributing messages.
Key Responsibilities
- Collect and update demographics and insurance information.
- Verify health plan eligibility.
- Take complete and accurate messages.
- Schedule mutually acceptable appointment times utilizing an electronic practice management system.
- Perform other clerical duties to support daily clinic operation goals and quality patient care initiatives.
- Consistently demonstrate customer service expectations.
- Make eye contact and smile.
- Demonstrate active listening with a positive, can-do attitude.
- Be respectful, concerned, and show empathy.
- Use scripted greetings and closings for every interaction.
Requirements & Tech Stack
- High School diploma or equivalent.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and the ability to utilize computer equipment and software.
- Experience with other types of standard office equipment.
- Familiarity with an electronic practice management system is preferred.
- Experience with multi-line phones/ACD phones is preferred.
- Medical terminology is preferred.
Qualifications
- Six (6) months of experience in an outpatient setting as a Medical Office Receptionist; OR an equivalent amount of experience in a high-volume customer service role in another industry/environment; OR six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.