Retail Sales Associate

About the Role

Kelley's Market is hiring Retail Sales Associates to assist customers and ensure smooth convenience store operations. This role involves providing customer service, handling transactions, stocking shelves, and maintaining store cleanliness.

Key Responsibilities

• Welcome customers and provide friendly, efficient service.
• Operate the cash register and point-of-sale (POS) system, process purchases and refunds, and handle cash accurately.
• Answer questions about products, prices, and promotions.
• Stock and organize shelves, coolers, freezers, and merchandise displays.
• Keep the sales floor, restrooms, and exterior areas clean, including fuel pumps and car wash where applicable.
• Maintain clean, stocked Kelley's Café food and beverage areas and follow food safety procedures.
• Complete shift paperwork and assist with cash and safe reconciliation.
• Follow safety, security, and cash-handling procedures.
• Communicate customer concerns, equipment problems, and other issues to store leadership.
• Work with the team to ensure daily store operations run smoothly.

Requirements & Tech Stack

• Be at least 21 years old.
• Provide friendly, dependable customer service in a busy retail environment.
• Communicate clearly and work effectively with team members and store leadership.
• Use basic math skills to handle cash and process transactions accurately.
• Be available to work flexible hours, including evenings, weekends, and holidays.
• Stand for extended periods.
• Frequently lift up to 30 pounds.
• Occasionally lift up to 50 pounds.
• Work in coolers, freezers, and outdoor conditions.
• Obtain an alcohol sales operator license where required.

Helpful Experience

• Previous work in retail, a convenience store, or a gas station.
• Experience as a cashier or in another customer service role.
• Experience handling cash or completing shift reports.

Compensation

• $15–$18 per hour, based on relevant experience, knowledge, skills, education, and certifications.
• An additional $3 per hour for overnight hours worked between 10 p.m. and 7 a.m.